Docufree Launches Latest Enterprise Digital Mailroom Solution – Learn More
Docufree Launches Latest Enterprise Digital Mailroom Solution – Learn More
Escambia County HR
Industry: Government Services
Locations: Florida
Docufree Solutions:
Digitization
Business Process Analysis
Challenges:
Solution:
Results:
Florida’s Department of Health is responsible for the licensure of over 600,000 healthcare professionals annually. Applications include initial licensure and renewals. Administratively, the agency is responsible for ensuring proficient handling of incoming mail, processing payments, reviewing applications, sending notifications, and issuing licenses.
The manual, labor-intensive, paper licensing process was inefficient and lagging due to ever-increasing volumes. Licensing process cycle times were more than 6 weeks from application to approval. Leadership at DOH sought a solution to reduce overall process cycle times and handle fluctuating application volumes. Docufree developed an end-to-end solution, employing both digitization and professional business services to optimize performance of services crucial to the healthcare profession and public welfare.
Docufree’s Imaging team digitizes incoming mail and payments, and loads the digital files into the Docufree Document Cloud® digital content management platform, which enables the Department to automatically route applications for Department review. Docufree’s Business Process Operations team performs many tasks during the process, including payment processing and mailings. Once DOH staff approves an applicant, Docufree is responsible for license fulfillment, as well as sending notices for license renewals or application deficiencies. Licensure payments are processed by Docufree, providing accountability, accuracy, and tracking for more than 280,000 checks, totaling approximately $50 million in payments per year.
The improvement in licensing process cycle times was remarkable – reduced from 6 weeks to 3 days by eliminating paper and manual processing.
The value delivered for DOH? License processing is thorough, accurate, and efficient – which means lower overhead costs and satisfied customers. Docufree’s solution expanded the Department’s ability to effectively respond to increased volumes and customer service needs. The improvement in licensing process cycle times was reduced from 6 weeks to 3 days by eliminating paper and reducing the manual processing load.
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