Digital First: Blazing a Trail For Public Service Agencies

Discover how a bold, statewide initiative transformed one agency’s outdated, paper-based operations into a secure, cloud-based digital ecosystem. This case study showcases the agency’s five-year journey—from initial planning to full-scale execution—that eliminated over a dozen storage facilities, digitized 1.74 million documents, and slashed record request times by 99 percent. With measurable cost savings, operational resilience, and enhanced public service, the agency sets a powerful example for digital transformation done right.