The best description for the mortgage industry is paper-intensive. The file for a single mortgage can average 300 pages and can easily be two inches thick. And that’s only for one mortgage. Because of the nature of the industry, there are also plenty of regulations and hoops to jump through when it comes to documents.
CBC National Bank’s mortgage division in Atlanta processes hundreds of mortgages per month. CBC recently needed a home for its rapidly growing pile of file boxes, but at a low cost. In short, the company wanted a new, efficient process for managing documents.
After working with Docufree, CBC now has easy access to mortgage file information and can respond quickly to requests in order to maintain a high level of service.
Here’s how Docufree helped CBC (and can help you, too):
- Reduced costs. Valuable office space is now used for more valuable purposes.
- Reduced expenses. Mortgage files can now be accessed readily and without wasting time tracking down a file.
- Improved customer service. CBC can maintain its high standard of service without having to add more staff to wade through offices of files.
- Reduced Liability. Mortgage details are readily available and there are no more concerns about trying to find misplaced files. Auditors and investors enjoy prompt response rates.
- Confidence. The security of these documents is vital to CBC’s reputation and ability to function.
If your company could use any of these five game-changing transformations, contact us to get started.
