Docufree Launches Latest Enterprise Digital Mailroom Solution – Learn More
Docufree Launches Latest Enterprise Digital Mailroom Solution – Learn More
Digital Transformation frees up office space for New York Housing Authority
Industry: Public Works
Location: New York
Docufree Services
Digital Transformation
Document Scanning
Workflow Process Automation
With case files spread across separate office locations in the five boroughs, employees of the New York City Housing Authority (NYCHA) were having trouble locating case files, which were taking up an increasing amount of space. The paper files were susceptible to loss and damage, and paper case files made it difficult for staff to process the paperwork required to provide services.
Docufree provided imaging services to digitize and organize over 1.4 million documents for NYCHA. Docufree securely transported thousands of case files to an offsite imaging facility, during which the status and location of each file could be monitored via file tracking software.
The digital case files were integrated with NYCHA’s new CRM system, the Director of IT Process Management, Irene Shapiro, was very pleased with the outcome: “Docufree was instrumental in helping NYCHA go paperless and creating electronic case files which could easily be accessed in our new CRM solution.”
Digitizing case files freed up thousands of square feet of expensive office space and helped with office space planning, drastically increased productivity by eliminating time spent searching for files, and improved quality of services to NYCHA clients.
Certified compliant and secure.
Get the latest information on Docufree security, privacy and compliance.
We don’t just talk about digital transformation. We make it happen. As experts in enterprise information management and digital business process services, we help organizations unlock the full potential of information, enabling them to respond faster, make smarter decisions, streamline workflows and better meet regulatory compliance.