CASE STUDY

Florida Bar Digital Transformation

Florida Bar member enrollment undergoes digital transformation.

Florida Bar member enrollment undergoes digital transformation, gaining flexibility to respond to fluctuations in volumes

Industry: Public Works

Location: Florida

Docufree Services
Digital Transformation
Document Scanning

Docufree implements a business process solution for annual membership enrollment and renewals

The Florida Bar is a regulatory membership organization, established to protect the integrity of the legal profession. Attorneys who practice law in the state of Florida renew their membership to the Florida Bar annually. The renewal process was completely paper-based and manual, often with a wait time of more than a week. Annual renewal deadlines forced the Bar to hire and train seasonal employees to handle peak processing. Employees and temps would manually key data and payments, which were time-consuming and prone to error.

Docufree implemented a solution to digitize and streamline the processing of renewals, applications, and payments.

Docufree implemented a business process solution to both digitize and streamline the processing of renewals, applications, and payments. Incoming mail and payments are now digitized by Docufree’s business service professionals. During document capture, files are automatically organized using intelligent technology to extract form data. Digital files are loaded into the Bar’s line of business application, and staff now have immediate access to review all incoming mail and payments.

The value delivered for the Florida Bar? Investing in a cost-effective business process solution allows for consistent same-day renewal processing, with greater accuracy, no matter what time of year. Members receive faster service, while the Florida Bar saves time and money by eliminating paper-based, inefficient manual processing and seasonal employee on-boarding.

Project Summary

Challenges:

Paper-based enrollment and renewal applications resulted in processing delays
Seasonal fluctuations required temporary staff, increasing costs
Manual processing and data entry was error-prone

Solution:

Digitize process
Implement ongoing professional process services team to handle incoming applications and renewals

Results:

Reduced costs and reduced processing times for membership renewal
Enabled consistent, reliable processing no matter the volumes or time of year
Transformed application renewal to paperless process